Shipping Info & FAQ
Shipping
Orders are shipped every Monday & Thursday. We can ship to virtually any address in the world. However there are some exceptions. If your country is not listed, contact us for special arrangements.
We are closed on every U.S. national holiday and there is no delivery service on those days.
U.S.A Customers:
Once your order is shipped normal delivery time is 3-5 days.
All customers outside of the U.S.A. - PLEASE READ THIS!
- You are responsible for all duties & taxes incurred upon delivery. We will NOT ship your order as a "gift" or "commercial sample."
- Most International orders are shipped First Class with no tracking information. This is the most economical method. If you wish to have your order shipped with tracking and a more expedited manner, please contact us.
- Most international shipments take between 15-20 days for arrival. If you have not received your order in that time frame. The most common reason for the hold up is the customs office in your country. There is nothing we can do about this. You are at their mercy and they will release the package when they seem fit.
- Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns Policy
You may return new, unopened or unwashed items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
International Returns:
Please contact us so we can work with you on resolving the issue. As shipping any item back to us will be expensive for both parties.
F.A.Q.
What does Order Status - Processing mean?
Once you have placed your order and paid. Your order goes into that mode.
From there your products or merch, is being checked for stock, pulled, packaged and prepared for shipment. Since we ship on Mondays & Thursdays. Your order can be in that state up until that time.
Will I be sent an email with tracking information?
For domestic customers, yes, you will receive and email confirming shipment and you will have tracking information available.
For international customers, yes, you will receive an email notification that your order has been shipped. The tracking information you will be sent is only good to locate the package in the U.S.A. It will show it's last location in the U.S. Once the package is transferred into your country, there is no longer any tracking information as it switches to your local postal service. This shipping method is the most economical way. If you want door to door tracking please contact us.